Complaints/Dispute Resolution

Czech Trade Inspection with its registered office at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet

address: https://evropskyspotrebitel.cz, is the contact point in accordance with the regulation of the European Parliament and

Council Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution of consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

When resolving disputes between the seller and the customer arising from the purchase contract, it is also possible to use the solution platform

online disputes at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to direct you to our e-mail address shop@pelek.eu .

We always strive to resolve any disputes arising from our contract by mutual agreement.