Complaints / dispute resolution

The Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, identification number: 000 20 869, website: https://adr.coi.cz/cs .
The European Consumer Centre Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is the contact point according to the Regulation of the European Parliament and Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).
In case of disputes between the seller and the buyer arising from a sales contract, it is also possible to use the online dispute resolution platform at https://ec.europa.eu/consumers/odr .
In this context, we are obliged to provide our e-mail address: shop@pelek.eu .
We always strive to resolve any misunderstandings arising from our contract amicably.