General terms and conditions
Principal Elektrik s.r.o. regarding the sale of goods through the online store located at pelek.eu under the name Principal Elektrik s.r.o.
Table of contents
- Contact details
- Basic concepts
- Information for customers before concluding a sales contract
- Procedure for concluding a sales contract
- Price of goods and payment methods
- Delivery of goods and place of fulfillment
- Rights arising from improper performance
- Methods of handling complaints and their resolution
- Personal data protection
- Force majeure
- Alternative dispute resolution
- Final part, including applicable law and jurisdiction
1. Contact details
1.1 Online store operator:
Principal Elektrik s.r.o.
Registered office: Osadní 869/32, 17000 Prague, Czech Republic
Identification number (MŠO): 03402614
VAT number: CZ03402614
Authorized representative: Sergii Kryvulia
Registering court / commercial register: Municipal Court in Prague
Registration number: 231166
Branch address: Peteřska nám. 2, 11000 Prague
(hereinafter referred to as "seller" or "we")
Phone: +420 774 242 766
E-mail: shop@pelek.eu
Customer service: We provide customer service at the above phone number and email address on working days from 9:00 to 17:00.
2. Basic concepts
2.1 These general terms and conditions (hereinafter "GTC") of the seller regulate the mutual rights and obligations of the parties arising in connection with or based on the purchase agreement (hereinafter "purchase agreement") concluded between us and consumers or entrepreneurs (hereinafter "client" or "you") through Principal Elektrik s.r.o. on the pelek.eu website.
2.2 Online store. The seller's online store (hereinafter "online store") is operated on the website pelek.eu by Principal Elektrik s.r.o.
2.3 What can you buy from us? In our online store Principal Elektrik s.r.o. you can buy goods that we present and offer. If a user license is attached to the goods, you can also acquire the right to use it.
2.4 Who is considered a consumer? A consumer is any natural person who, outside the scope of their business activity or profession, concludes a sales contract with us or otherwise acts legally towards us (hereinafter "consumer").
The online store is intended exclusively for customers who are consumers. Sales to companies are not possible.
2.5 Goods with digital content. For contracts concerning the delivery of goods with digital content, these general terms and conditions apply accordingly, unless otherwise specified.
Digital content means data produced and supplied in digital form.
2.6 Goods with digital elements. For contracts concerning the delivery of physical data carriers that serve solely as carriers of digital content, these general terms and conditions apply accordingly, unless otherwise specified.
Digital content means data produced and supplied in digital form.
2.7 Acceptance of electrical devices. In accordance with the obligations specified in § 38 of Act No. 185/2001 Coll. on waste in its current wording, we inform customers that they can return old electrical devices free of charge for disposal at the address: Kirilovova 181, 739 21 Paskov.
3. Information for customers before concluding a sales contract
3.1 Seller's rights and supervisory authorities. We are authorized to sell goods based on a trade license. The craft office supervises craft activities. The Office for Personal Data Protection supervises personal data protection. The Czech Trade Inspection Authority supervises compliance with Act No. 634/1992 Coll. on consumer protection to a certain extent.
3.2 Illustrative nature. The photos you see on our website are for illustrative purposes only.
3.3 Additional costs. We do not charge any additional fees for electronic communication means (e.g., if you call our phone number, you will only pay the standard operator rate).
3.4 Consumers have the right to withdraw from the sales contract without giving any reason, at least within 14 days, counted at the latest from the day of receipt of the goods (or the last product, part of the shipment, or the last piece in the case of one contract covering several goods in one order, or delivery of goods in several parts).
The seller may specify a longer period. To meet the deadline, it is enough to send the information about the intention to exercise the right of withdrawal before it expires.
3.5 Withdrawal form from the sales contract. To exercise the right of withdrawal, it must be done clearly – to our email address, by phone, mail, or otherwise. You may use the attached model withdrawal form, but it is not mandatory.
3.6 When the sales contract cannot be withdrawn from. The buyer does not have the right to withdraw from the following contracts:
3.6.1 concerning the delivery of goods made or customized to the customer's or their person’s request;
3.6.2 concerning goods whose price depends on fluctuations in financial markets beyond our control that may occur during the withdrawal period;
3.6.3 concerning perishable goods, as well as goods that after delivery have been irreversibly mixed with other goods;
3.6.4 concerning goods in sealed packaging that have been opened by the consumer and for health or hygiene reasons are not suitable for return, including audio or video media and software, if the original packaging was damaged by the consumer;
3.6.5 concerning accommodation, transport of goods, vehicle rental, catering, or recreational services, if they are to be performed on a specific date or during a specific period according to the contract;
3.6.6 concerning the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
3.6.7 concerning the provision of services, if fully performed – for paid services only if their execution began with the consumer's explicit consent before the withdrawal period expired, and the entrepreneur informed them beforehand that after starting the service provision they lose the right of withdrawal;
3.6.8 concerning urgent repairs or maintenance to be carried out at the location specified by the consumer at their explicit request; this does not apply to other repairs or deliveries of goods other than spare parts necessary for the repair;
3.6.9 concerning delivery of digital content, if not supplied on a physical medium and delivered with prior explicit consent before the withdrawal period expires, and the consumer was informed that in such a case they lose the right of withdrawal.
3.7 Value of returned goods and related return costs. You bear the direct costs of returning the goods. If the value of the returned goods exceeds 41 EUR (41.01 EUR excluding shipping costs), the seller bears the return costs.
3.8 Refund of purchase price. In case of withdrawal from the contract within the period provided by law, we are obliged to refund the purchase price to the buyer (except for additional costs resulting from choosing a delivery method other than the seller's cheapest standard delivery) using the same payment method as the purchase, unless otherwise agreed, no later than 14 days from the moment of receiving the returned product or reliable confirmation of its dispatch. No fees will be charged for this refund. If the product is not returned, we have the right to withhold the refund of the purchase price.
3.9 Return shipping address. The return label is usually available in the user's account on the pelek.eu website.
If a return label was not provided, the product should be sent to Kirilovova 181, 739 21 Paskov.
If necessary, please contact us by e‑mail: shop@pelek.eu or by phone: +420 601 548 120 to confirm the right to return and arrange an individual procedure.
3.10 Gift. If the customer received a gift along with the product, the donation agreement was concluded on the condition that in the event of withdrawal from the sales contract by the customer or by us, the donation agreement ceases to apply and the customer undertakes to return the gift along with the product.
4. Procedure for concluding a sales contract
4.1 Placing an order. The customer can select one or more products by adding them to the virtual cart, where they can review selected items, change quantities, or remove items. By clicking the "Checkout" button, the customer is asked to enter shipping information and choose a payment method. Before completing the order, the customer has the opportunity to review and correct the data entered in the order, including personal data. By clicking the "Order with obligation to pay" button, the customer completes the ordering process and at that moment the sales contract is concluded.
4.2 Confirmation of T&Cs. By placing an order, you confirm that you have read and accept these T&Cs and our personal data processing policies.
4.3 Consent of the legal representative when purchasing by a minor. If a minor makes a purchase in our online store, prior written permission from their legal representative is required.
4.4 Product properties. The customer is obliged before completing the order to familiarize themselves with the properties, type, and recommendations regarding the use of the product. By placing an order, the customer confirms that they have read and understood this information.
4.5 Order confirmation. The seller confirms the received order by sending the customer a confirmation via e‑mail. This confirmation serves only as information that the order has been received and will be processed no later than within 2 business days from its placement. The sales contract is concluded at the moment of clicking the "Order with obligation to pay" button.
4.6 Contract language. The language of the contract is Czech.
4.7 Obligations arising from the sales contract. Upon conclusion of the sales contract, we undertake to deliver the purchased goods to you and enable you to acquire ownership rights. You, in turn, undertake to accept the goods and pay its price.
4.8 Copy of GTC and withdrawal form. The customer receives a copy of the concluded sales contract, i.e., the current version of these GTC. A customer who is a consumer also receives a withdrawal form within the statutory period.
5. Price of goods and payment methods
5.1 Price. All prices of goods are given in Czech crowns (CZK) and include VAT.
5.2 Payment methods. Methods of payment for the goods and any costs related to delivery are provided on the store's information pages. We reserve the right not to make certain payment methods available to the customer in some cases. The customer can choose from:
5.2.1 PayPal (the customer is redirected to the PayPal website, where they pay for the order according to the PayPal terms available at https://www.paypal.com ),
5.2.2 card payment,
5.2.3 bank transfer or quick online transfer,
5.2.4 Apple Pay, Google Pay.
5.3 Incorrect price of goods. In case of displaying an unrealistic price of 0 CZK or a non-market price, i.e., below our purchase price, we reserve the right to remove such an item from your offer to conclude a sales contract. You will be informed about this by e‑mail.
5.4 Invoice form. It has been agreed that invoices will be sent electronically to your e‑mail address.
5.5 Full payment of the purchase price. We reserve ownership of the goods to customers until full payment of the purchase price arising from the relevant sales contract is made.
6. Delivery of goods and place of fulfillment
6.1 Delivery of goods. The goods will be delivered within the time specified for the given product. We always commit to delivering the goods no later than within 30 days. We will inform you of any changes to the delivery date.
Along with the purchase price, you are also obliged to pay any packaging and shipping costs in the agreed amount, as well as a surcharge for the chosen payment method. Unless explicitly stated otherwise, the purchase price also includes delivery costs. Before concluding the sales contract, you will be informed of the total price including packaging and transport costs.
6.2 Delivery address. The goods will be delivered to the address indicated by the customer in the order.
6.3 Method of transport. The customer may choose the method of delivery of the goods to any address provided in the order.
6.4 Redelivery and related costs. If, for reasons attributable to you, it is necessary to redeliver the goods or change the delivery method compared to the order, you are obliged to cover the costs of redelivery or the changed delivery method.
6.5 Receipt of goods. At the moment the goods are received by the customer, the risk of damage or accidental deterioration of the quality of the purchased products passes to the customer. If the goods must be collected from the carrier, the risk of accidental destruction or deterioration of quality passes to the customer at the moment the goods are made available to them, but not earlier than the agreed delivery date.
6.6 Customer obligations upon receipt. Upon receipt of the goods, you are obliged to check their properties (in particular, whether you received the correct type of goods, whether it complies with the contract, and whether the packaging contains all elements listed in the instructions). In case of visible damage to the shipment by the carrier, the customer should not accept it. We are not responsible for damages caused by the carrier or for delivery delays, regardless of the reasons for the delay.
6.7 Damage incurred by the seller due to non-collection of goods.
If a customer who is a consumer does not collect the goods delivered by the carrier and the goods are returned to the seller, and the customer does not withdraw from the contract within 14 days of the failed delivery, the seller has the right to charge the customer for the return shipping costs charged by the carrier. This cost constitutes damage to the seller resulting from the customer's breach of obligations.
7. Rights arising from defective performance
7.1 Defective performance. This part of the general terms and conditions regulates the rights and obligations related to exercising rights due to defective performance in the sale of goods between us as the seller and you as the customer.
7.2 When to report a defective product complaint. Product defects should be reported (complained about) without undue delay, immediately after their detection. Otherwise, the court may not recognize the right due to defective performance. You have the right to file a complaint regarding a consumer product within 24 months of its receipt. This does not apply to products for which the packaging, label, or instructions specify, in accordance with legal regulations, the period during which the product can be used. In this case, the provisions regarding quality guarantees (contractual warranty) apply.
7.3 What after 24 months? After 24 months, claims for defects can no longer be made. If possible for a given product, this period is extended by the time during which the goods could not be used due to a justified complaint. Although we always strive to resolve complaints satisfactorily, you should follow the recommendations provided on the packaging/label/included instructions – otherwise, damage may occur.
7.4 Contractual warranty. If a voluntary contractual warranty longer than 24 months from receipt has been granted for a given product, you may claim rights during this period. The validity period is extended by the time during which the goods were under a justified complaint process.
7.5 Presumption of defect. If a defect appears within 12 months of receipt, it is assumed that the goods were defective at the time of receipt, unless we prove otherwise.
7.6 For which defects are we not responsible? We are not responsible for defects in the following cases:
7.6.1 the defect was known at the time of purchase and was reflected in a reduced price,
7.6.2 the defect resulted from normal wear and tear or is inherent to the nature of the goods,
7.6.3 caused by your fault due to improper storage, maintenance, use, or mechanical damage, under conditions unsuitable in terms of temperature, humidity, or other environmental factors – not in accordance with our or the manufacturer's recommendations (usually provided in the manual/on the label),
7.6.4 the goods were modified by the customer and the defect resulted from this modification,
7.6.5 the goods were used under inappropriate conditions (e.g., too high/low temperature, contamination, moisture, chemical exposure, vibrations, impacts), specified by the seller or manufacturer,
7.6.6 the defect was caused by external factors beyond our control (e.g., natural disasters).
7.7 How to claim rights due to defects? To exercise your rights regarding product defects, contact us through your user account on pelek.eu. We will then get in touch with you and arrange the next steps. You can also write directly to our email address.
7.8 Confirmation of complaint receipt. After submitting a complaint, we will respond within 2 business days. The moment of complaint submission is considered the time when we receive the data necessary for its assessment.
7.9 Return of the claimed goods to the seller. The goods must be returned complete, undamaged (except for the reported defect), preferably in the original, undamaged packaging to maintain good hygiene practices. We will take over the goods at our own expense. We will contact you to arrange the next steps.
7.10 Confirmation. After receiving the complained goods, you will receive confirmation of acceptance of the complaint and its content at the specified e‑mail address.
8. Methods of handling complaints and their resolution
8.1 What are your options. You have the right to demand removal of the defect. You can choose:
8.1.1 repair of the goods;
8.1.2 delivery of new goods; or
8.1.3 delivery of the missing part.
Your choice cannot be an unjustified demand. If the repair would be excessively burdensome or disproportionate to the value of the goods and the significance of the defect for us, we will inform you about it.
8.2 Material breach of the sales contract. If the defect constitutes a material breach of contract, you have the right to withdraw from the sales contract or demand an appropriate price reduction.
8.3 When can you demand a refund of the purchase price? In certain cases, you can withdraw from the contract and demand a refund of the purchase price – this does not apply if the defect is insignificant. You can do this if:
8.3.1 we refused to repair the goods or did not remove the defect within a reasonable time;
8.3.2 from our statement or circumstances it clearly follows that the repair will not be possible within a reasonable time or without serious inconvenience;
8.3.3 the defect recurs;
8.3.4 the defect constitutes a material breach of contract.
8.4 When can you demand a price reduction? You can demand an appropriate price reduction if:
8.4.1 we refuse to repair or do not remove the defect within a reasonable time;
8.4.2 from our statement or other circumstances it follows that the repair will not be possible within a reasonable time or without serious difficulties;
8.4.3 the defect recurs;
8.4.4 the defect constitutes a material breach of contract.
8.5 Notification of how the complaint will be handled. You are obliged to inform us which right you choose due to defective performance when reporting the defect or without undue delay after reporting it. The choice cannot be changed without our consent, unless the requested repair proves impossible.
8.6 Return of the original goods. In the case of a complaint being resolved by delivering new goods, you are obliged to return the original goods (unless otherwise agreed). A request for exchange is not allowed if the goods cannot be returned in the condition in which they were delivered – unless they were used before the defect was revealed or cannot be returned for reasons beyond the customer's control.
8.7 Complaint processing time. The complaint will be processed within 3 weeks from its submission, unless otherwise agreed.
8.8 Conclusion of the complaint. If the claimed goods were sent by courier, after consideration they will be automatically returned to your address along with confirmation of the date and manner of consideration, including information about any repair, duration of the complaint, or justification for its rejection.
8.9 Obligation upon receipt of the claimed goods. After receiving the goods following a complaint, check their completeness – whether the shipment contains everything it should. Subsequent complaints will not be considered.
9. Personal data protection
9.1 Personal data processing principles. More information about what personal data we process, how, for what purpose, and for how long can be found in our personal data processing policy.
10. Force majeure
10.1 What is force majeure. For the purposes of these GTC, force majeure means any obstacle arising independently of our will that prevents us from fulfilling our obligations, if it was not reasonably foreseeable that this obstacle or its effects could be avoided, overcome, or predicted.
The effects excluding liability are limited only to the duration of the obstacle to which they are related.
11. Alternative dispute resolution
11.1 Out-of-court dispute resolution. The authority competent for out-of-court resolution of consumer disputes arising from a sales contract is the Czech Trade Inspection Authority, located at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, website: https://adr.coi.cz/cs .
The online dispute resolution platform available at https://ec.europa.eu/consumers/odr can be used to resolve disputes between a seller and a buyer arising from a sales contract.
11.2 European Consumer Centre RC. The European Consumer Centre of the Czech Republic, located at Štěpánská 567/15, 120 00 Prague 2, website: https://evropskyspotrebitel.cz , is a contact point in accordance with the Regulation of the European Parliament and of the Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
11.3 Complaints. Before starting out-of-court proceedings, we recommend contacting us at the e-mail address: shop@pelek.eu . We always try to resolve any disputes amicably first. Your complaints will be processed no later than within 2 working days (48 hours; this period may be extended by public holidays and holidays observed in the Czech Republic).
12. Final part – applicable law and jurisdiction
12.1 Obligation to comply with consumer rights. If any provision of these GTC conflicts with consumer protection regulations, the legal provisions take precedence, and we undertake to comply with them.
12.2 Invalid or ineffective provisions of the GTC. If any provision of the GTC is found to be invalid or ineffective, it will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of a single provision does not affect the validity of the others.
12.3 Applicable law. In the case of an international element, the parties agree that their legal relations will be governed by the law of the Czech Republic, excluding any conflict of law rules referring to another legal system.
However, the choice of law may not deprive the consumer of the protection provided by the laws of the country of their habitual residence.
The parties to the contract agree to exclude the application of the UN Convention on Contracts for the International Sale of Goods. According to Art. 6 para. 2 of the Rome I Regulation, mandatory provisions of the applicable law that would apply even without this clause always apply.
12.4 Disputes and jurisdiction. The parties to the contract also agree that any disputes arising from a sales contract containing an international element will be resolved exclusively by the court locally competent for our registered office. This does not affect consumer rights arising from special legal provisions.
12.5 Differing terms of the sales contract. The provisions of the GTC constitute an integral part of the sales contract. Different provisions can be agreed upon in the contract – the contract provisions then take precedence over the GTC.
12.6 Requirement to familiarize yourself with the GTC before concluding the contract. Familiarizing yourself with these GTC is voluntary, but unfortunately, without this, it is not possible to conclude a sales contract.
12.7 Validity of the GTC. These GTC apply from 01.01.2024 and replace the previous trading conditions.
